Last updated: 5th Nov 2025
1. Introduction
Spacemonsters Web Hosting (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your information when you use our website, web hosting, and related services.
We comply with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Data Protection Act 2018.
2. Who We Are
Company Name: Spacemonsters Web Hosting - part of Emergent Group Ltd.
Email: admin@spacemonsters.com
Website: https://www.spacemonsters.comi
Data Controller: Spacemonsters Web Hosting
If you have any questions about this policy or your data, please contact us at admin@spacemonsters.com
3. What Data We Collect
We may collect and process the following personal data:
a) Information you provide directly
- Name, company name, and contact details
- Billing and payment information
- Login credentials and account details
- Support requests, messages, or other correspondence
b) Information collected automatically
- IP address and browser type
- Server and usage logs (for security and maintenance)
- Activity on your hosting account (e.g., resource usage, login history)
c) Information from third parties
- Payment processors, domain registrars, or SSL providers where required for your services
4. How We Use Your Information
We use your information to:
- Provide and manage your web hosting services
- Process orders, invoices, and payments
- Communicate service updates, renewals, or maintenance notices
- Offer technical support and customer service
- Improve our services and protect against fraud or abuse
- Comply with our legal and tax obligations
We never sell or rent your data to third parties.
5. Legal Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity – to provide the hosting services you request
- Legal obligation – to comply with financial, tax, or regulatory requirements
- Legitimate interest – to improve our services, ensure network security, and prevent fraud
- Consent – where you have opted in to marketing or specific communications
6. Data Retention
We retain personal data only as long as necessary to:
- Deliver and support your hosting services
- Meet legal, tax, and accounting obligations
- Resolve disputes or enforce agreements
Once no longer needed, your data is securely deleted or anonymised.
7. Data Sharing and Transfers
We may share limited data with trusted third parties, such as:
- Payment processors (for billing)
- Domain registrars and SSL certificate providers
- Email delivery and IT support partners
All third parties are required to keep your data secure and only use it for legitimate business purposes.
If data is transferred outside the UK or EEA, we ensure it is protected using recognised safeguards (such as the UK adequacy regulations or Standard Contractual Clauses).
8. Your Data Protection Rights
Under the UK and EU GDPR, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Restrict or object to processing
- Withdraw consent (where processing is based on consent)
- Request data portability
To exercise these rights, contact us at admin@spacemonsters.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local EU data protection authority.
